Announcements, Press Releases

LogicBoxes launches .CA on its Registrar Automation Platform

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.CA
LogicBoxes announced today that it launched the .CA ccTLD (Country Code Top-Level Domain) on its Registrar Automation Platform.

The LogicBoxes Registrar Automation Platform currently powers over four million domain names, hosted by over 80 Domain Name Registrars accredited by the Internet Corporation for Assigned Names and Numbers (ICANN) as well as thousands of domain name resellers from around the globe. These Registrars use the platform to connect with the various domain name registries, such as VeriSign, Affilias, NeuStar, etc., to register domain names (.com, .net, .info, .in, .us, .uk, etc.) on behalf of their customers. The SAAS-based registrar platform currently supports over 50 top-level domains (TLDs), including some of the world’s largest ccTLDs such as .uk (the ccTLD for the United Kingdom) and .cn (the ccTLD for China).

Adding .CA to the list of available registries to its clients is the obvious next step for LogicBoxes. .CA domain names are reserved exclusively for Canadians. With over 1.5 million .CA domain names registered, 88% of Canadians surveyed agree that Canadian businesses and organizations should use .CA domain names for their websites.

“.CA experienced growth of 16% in 2009. We’re very proud of our success, particularly considering that gTLDs grew at only 6% that year,” says Byron Holland, President and CEO of the Canadian Internet Registration Authority (CIRA), the corporation that manages the .CA domain space. “I am pleased to welcome LogicBoxes to our family of accredited Registrars offering .CA domain names and look forward to their contribution to the .CA domain space.”

Said Bhavin Turakhia, CEO and Founder of LogicBoxes: “North America has always been an important market for us, pretty much since our inception. Today, our platform powers many of that region’s most significant players and given that, this was an inevitable move for us. We’re inspired by the .CA growth story and we (along with our network of 80+ ICANN-accredited Registrars and 50,000+ resellers) are glad to be part of it.”

About LogicBoxes:
The LogicBoxes Registrar Automation Platform is a state-of-the-art SAAS based platform that enables Registrars to connect with over 50 TLDs in one quick step and go live as a fully functional Registrar almost immediately. The platform currently hosts over 80 ICANN Accredited Domain Name Registrars and thousands of Domain Name Resellers from across the globe and powers over 4 million Domain Names.

About CIRA:
The Canadian Internet Registration Authority is the member-driven organization that manages Canada’s .CA domain name registry, develops and implements policies that support Canada’s Internet community, and represents the .CA registry internationally. CIRA processes over 600 million requests per day to connect Internet users with over 1.5 million .CA Internet addresses.

Announcements, Events

Catch us at Cartagena

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ICANN has a knack for picking some of the world’s best destinations for its ICANN Meets. This time around, it’s Cartagena, Colombia – a living museum of Spanish colonial architecture with a grace and style unmatched anywhere else in South America.

LogicBoxes will be attending the Cartagena Meet as an Official Sponsor and we’re pretty excited about the trip (despite the 24 hour plane journey!! :P)

We’re looking forward to catching up with all the ICANN Meet regulars and also hopefully to seeing new faces in the attendee list.

Sandeep Ramchandani and Daniel Fernandez will be representing Team LogicBoxes at Cartagena. If you’re a web products and services company that is attending or is located close to the Turbay Ayala Convention & Exposition Center, do drop by and say hello. We’ll be glad to meet, talk business and even just go out for post-meet drinks 🙂

See you at Cartagena.

Announcements, Press Releases

HostGator partners with LogicBoxes to power its Registrar

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LogicBoxes announced today that HostGator, one of the world’s leading Hosters, will be using its Registrar back-end to launch their long awaited registrar offering under the brand name of Launchpad Inc.

This is another example of what is now becoming a growing trend of Hosters becoming Registrars. LogicBoxes, through its unique offering, has been a key facilitator in allowing web hosting companies to claim the many benefits of becoming a registrar, whilst avoiding the corresponding increase in regulatory and technical hassles.

HostGator’s transition from reseller to Registrar is expected to happen by early 2011. They have also confirmed that the migration, which is being handled in consultation with LogicBoxes, will be completely seamless, with zero impact on their existing customers and resellers.

This move will provide HostGator greater control over their domain name operations, strengthen their brand, and afford them better pricing on domain name registrations.

“The LogicBoxes Registrar Automation Platform allowed us to avoid having to ‘Reinvent the wheel’, so to speak,” said Brent Oxley, Founder & Chairman of HostGator. “We realized that we’d have far greater ROI on our development resources by engaging them in perfecting our core products, viz. Hosting, rather than having them build Registry connections and manage all of its related tasks.”

“Our Platform represents a single point of Integration to over 50 popular TLDs across the internet, so companies like HostGator can effectively use the platform to go live as their own Registrar within a few weeks. And as we constantly add new TLDs, features to handle new ICANN and Registry policies, etc. to the platform, HostGator’s one-time integration effort is enough to always keep them on top of the ever-changing marketplace,” said Bhavin Turakhia, CEO & Founder of LogicBoxes.

“This is a Win-Win collaboration – HostGator is an important player in the industry and we’re proud to have them onboard. There is a lot of synergy between both companies and we see this as a long-term partnership between both sides,” concluded Turakhia.

About HostGator:

HostGator.com is a world leading provider of shared, reseller, and dedicated web hosting services. Privately held and based in Houston, Texas, the company was founded in 2002 by current President and CEO Brent Oxley, who started the company from his dorm room at Florida Atlantic University. Since then, HostGator has grown from a small hosting company with just three servers into a world leading and industry recognized hosting provider with more than 7,000 servers under management.

Events

LogicBoxes Caricatures the Big-Wigs from the Domain Name & Web Hosting Industry

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LogicBoxes has always been an active participator in trade shows and industry events across the world. Apart from the tri-annual ICANN conferences, over the last few months, we’ve participated in 3 big conferences/tradeshows. These include HostingCon 2010 at Houston, Texas, the cPanel Conference at Austin, Texas and the Parallels Asia Pacific Conference in Singapore. These events have always been a great opportunity to meet the movers and shakers of the industry, share ideas and talk business. This is, in fact, one of our primary motivations to attend.

Lately however, we’ve had an additional reason to attend.

As many of you who met at Houston experienced, we’re also out to have some fun at these events. Yes; networking is important. But who says you can’t mix networking with some light-hearted humor. And so we made cool/funny caricatures of everyone that stopped by our booth.

Check out some of the caricatures of some the industry’s most networked folks below:

You can also check out our pictures on our Facebook page HERE!

It’s heartening to see the response to these caricatures and we’ve officially booked our caricature artist for the rest of the year 🙂

So the next time you are at an Industry event and you see Team LogicBoxes, make sure you drop by to say Hi and get a funny caricature of yourself.

P.S. In case you’re wondering how our caricature artist makes these awesome caricatures, here’s a video of the same:

Announcements

A review of recent cPanel hosting issues – and the way forward

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Over the past few days, we’ve discussed with several of you that the recent experience with cPanel Linux hosting has been less than ideal. The issues have predominantly been about websites taking considerable time to load. Naturally, we were extremely concerned by it.  This week, we undertook a comprehensive review of the Linux hosting setup in order to get to the bottom of this issue.

In course of our investigation, we had to take some of the servers offline today (Tuesday) for brief periods ranging from 5 minutes on a couple of servers to 45 minutes on one server, during which time your customers’ websites would have stopped resolving. Our analysis revealed that there indeed were some issues with the infrastructure. For your reference, here is a recap of the issues-

  • We use the CloudLinux Kernel which ensures fair distribution of resources across all servers. There was a bug in the CloudLinux Kernel which was reporting faulty numbers for the %iowait and %idle parameters.
  • Due to this bug, the load average on the servers was being reported falsely, which is why it did not trigger our alerting systems.
  • At the same time, we also disabled a few sites which seemed to be consuming excessive server resources – however, this didn’t help.
  • We realized quite late that we are running out of I/O on our storage devices (SANs), and they were saturated. We should have caught this earlier, but didn’t do so as the numbers reported by our hosting servers indicated otherwise.

It was a blunder on our part that we missed the %ioutil trends in our graphs 🙁 For this we unreservedly apologise, we’ll ensure that this never reoccurs. This exercise did enable us to put together a plan of action to fix these issues permanently. What follows is a preview of this plan – our product engineering team will actively comment on this post as we go forward with this process, to keep you up to speed –

  • We were already working on building a new storage architecture which heavily utilizes SSDs to overcome I/O bottlenecks. This was on the cards for the upcoming weeks, but we are expediting this to begin in the next 2-3 days.This might require downtimes on the servers – we’ll ensure to let you know about it in advance.
  • We’re communicating with the folks at CloudLinux to ensure that the bug causing the faulty stats reporting is fixed.
  • Meanwhile, we’ve increased the memory (RAM) on all our hosting servers to support/augment the MySQL performance, allowing it to cache more aggressively.

We’re confident that, with the steps we’re taking, the issues that customers have been facing will be fixed permanently. I recommend that you follow the comments on this page for our updates as we go forward.