Articles, Voice of LogicBoxes

The Voice of LogicBoxes – Vol. 6

The Voice of LogicBoxes – Vol. 5

Hello folks! Welcome to the 6th edition of the Voice of LogicBoxes.

2014 has begun with a bang with 100+ New gTLDs being added to the root already – and there’s hundreds more in the pipeline this year! We’ve also put our best foot forward in keeping up with these developments!

Since the previous Voice of LogicBoxes post, we’ve introduced numerous new gTLDs and are integrating more by the week! We’ve also made several new product launches and upgrades to OrderBox, including the ICANN 2013 RAA compliance updates. We also ran a host of webinars for our partners to educate them about the ICANN 2013 RAA and the overall New gTLD Opportunity.

Here’s more details on all the updates from LogicBoxes over the past few months. Happy Reading!

 

NEW PRODUCT & SERVICES

1. Domain Names

    • New gTLDs are here! – LogicBoxes has been one of the first service providers to integrate with most of the New gTLDs as soon as they’ve launched. You can find the complete list of New gTLDs that are currently LIVE on OrderBox and those that will be launched soon on our New gTLD Calendar.

 

  • Premium Names – As one of our most anticipated launches, the Premium Domains feature went LIVE on OrderBox giving our partners the opportunity to offer secondary market domains to their customers

 

2. Web Products

    • Enterprise Email – We’ve launched a new & powerful email product meant for enterprise consumers & power users. The aptly titled ‘Enterprise Email’ is a powerful & secure email and collaboration suite and is also a wholesome communication tool. Follow the link for complete details on Enterprise Email

 

    • VPS Hosting – As a part of our constant drive to upgrade our Web Hosting infrastructure & services to cater to all types of users across the world, we’ve also launched VPS Hosting. Our VPS Hosting comes with industry-leading Control Panels like WHM/cPanel, WHMCS Client Management, Virtuozzo, etc.

 

  • Hong Kong Hosting – We’ve also launched Single Domain Hosting and Multi Domain Hosting in Linux & Windows flavors on Hong Kong Servers. Our Hong Kong Hosting Plans & Pricing aim to enable our Partners to be competitive and profitable while offering a markedly superior product in the Asian Markets

 

SYSTEM UPDATES

 

    • Profit%-based pricing – This was one of the most asked-for features by our partners and we’ve been more than happy oblige. Profit based pricing allows Registrars and Resellers on OrderBox to set selling prices for TLDs based on the profit % margin they wanted to make in 3 simple steps

 

    • Changes to ERRP – In order to comply with ICANN’s implementation of Expired Registration Recovery Policy (ERRP), we made certain updates to OrderBox. Two new e-mails have been introduced in the system for the pre as well as post expiry notifications mandated by ICANN

 

    • Disaster Recovery Setup for Control Panel – As part of our continuous endeavor to better our system, improve stability and increase redundancy, we’ve set up passive servers for all OrderBox Control Panels. In case of a network failure, an attack or any such unforeseeable disaster, OrderBox will be seamlessly transitioned to the mirror instance ensuring that our partners get maximum uptime, and can run your business smoothly in a hassle free manner

 

    • Alipay Payment Gateway integrated – Alipay, one of the most popular and trusted online payment gateways, has been integrated on OrderBox. Our partners can now accept payments from resellers and customers through this online payment gateway

 

    • Verifying Registrant Contact Information – As per the ICANN 2013 RAA, Registrars are required to verify the contact information for the Registrant contact of each gTLD domain name. To help our Registrars fulfill this obligation, we’ve developed the capability to verify the email address of the Registrant contact. We’ve also implemented mechanisms to handle situations where Registrants don’t verify these emails. All in all, major updates have been made to OrderBox in order to comply with the ICANN 2013 RAA!

 

  • SuperSite 2 Enhancements – In order to deliver a superior SuperSite experience to our Partners and their Customers, we’ve made further enhancements to our SuperSite2. Our latest upgrades have focused on enhanced functionality, better UX and unparalleled performance. To find out more about all the changes to the Supersite, please read our blog post

 

EDUCATIONAL WEBINARS FOR PARTNERS

In order to educate our partners about the ICANN 2013 RAA and New gTLDs, we held 2 webinars in the month of November.

    • Webinar fon ICANN 2013 RAA Impact – The webinar highlighted the new changes in the ICANN 2013 RAA and outlined the measures that Registrars need to take in order to comply with the changes.

 

  • Webinaron on Leveraging the New gTLD Opportunity – The webinar gave an overview of the entire New gTLD program introducing major New gTLD Applicants and process of integrating their TLDs. It also covered the list of activities that LogicBoxes is doing to give all the tools our partners will need to leverage the New gTLD Opportunity.

 

FIRST TIME IN THE INDUSTRY

 

  • Registy Wallet – The Registry Wallet is a first-in-the-industry all-encompassing solution for our Registrar Partners to manage billing and financial transactions with various Registries. Our Registrar Partners now have to manage funds only with one entity (us) and we take care of the leasing with all the Registries for managing funds in their accounts. We believe the Registry Wallet will be a great resource for all our Registrar Partners, especially with the advent of 1000+ gTLDs. Follow the link for complete details on Registry Wallet

 

As for the immediate future, we’ll be launching Dedicated Hosting by the end of this month. Also, we’ll continue to integrate with New gTLDs as and when they launch. We recommend you follow us on Twitter and Facebook to stay updated on all activities at LogicBoxes and also on all important Industry news.

That’s it for this edition of the Voice of LogicBoxes. If you have any queries about the same feel free to comment and let us know!

Articles, Voice of LogicBoxes

The Voice of LogicBoxes – Vol. 5

Welcome to the 5th edition of the Voice of LogicBoxes!

It’s been a very eventful 2013 so far with multiple TLD launches, numerous product additions, and improvements for your Supersite and control panels. Not to forget, a new and exciting feature on OrderBox, to further improve your customer experience. Read on!

NEW PRODUCTS & SERVICES

1. DOMAIN NAMES

  • New Introductions: We’ve added the following extensions on board the platform in the past 6 months –
    • .PW
    • .CN
    • .IN.NET &
    • .COM.DE

2. WEB PRODUCTS

  • Single Domain Hosting : A new version of Single Domain Hosting has been introduced which allows mail to be handled through cPanel
  • New version for DIY Website Builder: Our DIY website builder has been updated and incorporates 20+ new & exciting themes, additional unique fonts, better drag & drop functionality and much more!
  • Introducing Softaculous: We’ve deployed Softaculous as our one-click installer across all Single & Multi-domain hosting packages
  • LogicBoxes Open-Source WHMCS Modules now available: You can now add Single Domain, Multi Domain and Reseller Hosting packages (Linux/Windows hosted on geo-located servers), Email solutions and Website Builder to your current offering through these completely Open-Source WHMCS Modules

CONTROL PANEL UPDATES

  • Updated WHOIS Template: A new refined template for WHOIS has been introduced that displays the Registrar name in the WHOIS, without any need for coding changes
  • Revamped Bulk Tools: Basis the feedback we’ve received from Uservoice and via emails, we’ve made major changes to our Bulk tools (Renewals, Suspensions, Locking, etc.) to make it easier and faster to place bulk requests in the system
  • OrderBox System Mails revamped: Email notifications for every purchase in the system have been streamlined to deliver a better messaging structure to users
  • Bulk Renewal Module improvements: This module has been made more efficient to provide a better, hassle-free experience to users
  • New Unique API Key: In order to secure the API connections to our system, we’ve introduced an API key that can be used to authenticate API calls
  • Cloudflare on Hosting Packages: The robust service that protects and accelerates the performance of websites has been implemented on our hosting packages. Features of Cloudflare include a strong content delivery network, better security and in-depth analytics

FOR THE FIRST TIME IN THE INDUSTRY!

  • SMS Alerts: We’ve provisioned SMS alerts for specific events/actions that take place on OrderBox. As of now, renewal reminders, alerts for low funds, etc. are being communicated via SMS to users. Work is on in full swing to ensure that this medium is leveraged to the fullest so that system information is readily available to users in a timely manner!

That’s all for now folks! Stay tuned, much more awesome stuff coming your way this year…

Articles, Voice of LogicBoxes

The Voice of LogicBoxes – Vol. 4

Here’s the fourth edition of the Voice of LogicBoxes folks!

We’ve covered all the key system enhancements and product additions, from the past 6 months, that will extend your experience of your system. Do give us a shout out if you have any questions!

NEW PRODUCTS & SERVICES

1. DOMAIN NAMES

  • New Introductions: We’ve added 4 new extensions to the system –
    • .SX
    • .PRO
    • .NL &
    • .PW

    .SX and .PW are the newest TLDs to be re-introduced in the market. It should be interesting to see the success they can achieve before the new gTLD program kicks in later this year.

  • Internationalized Domain Names: IDNs have been introduced for .INFO, .ORG, .BIZ and .EU on the platform which will definitely help in increasing the adoption rates for these extensions, especially in non-English speaking countries
  • Super September: We ran successful promotions across a suite of domain name extensions in September 2012. With the overwhelming success of this project, we’re looking at creating this magic again in 2013!

2. WEB PRODUCTS

  • Geo –located Hosting has been rolled out for all single domain, multi-domain and reseller hosting flavors, across US, UK and India
  • Windows Reseller Hosting too has been introduced in the system and come with Plesk and WHMCS control panels

SYSTEM UPDATES

  • SuperSite 2 Rollout to all Registrars: The new Supersite has a better intuitive flow and enhances the experience of every customer – irrespective of whether they want to simply purchase a single domain or are looking at buying an entire website setup. A ton of new features like IDN support, easier customer signup flow, etc. also feature on this new interface
  • Extra secure Password Resets: As part of the many security enhancements to OrderBox, the process for retrieving forgotten and old passwords has been revamped to create a more secure environment
  • OrderBox System Mails revamped: Email notifications for every purchase in the system have been streamlined to deliver a better messaging structure to users
  • Bulk Renewal Module improvements: This module has been made more efficient to provide a better, hassle-free experience to users
  • Improved Domain Search Results via the API: This update provides more wholesome information about the queried domain name
  • Cloudflare on Hosting Packages: The robust service that protects and accelerates the performance of websites has been implemented on our hosting packages. Features of Cloudflare include a strong content delivery network, better security and in-depth analytics

That’s it for now folks. For queries, do comment and let us know!

Announcements, Current Promos, Voice of LogicBoxes

The Voice of LogicBoxes – Vol. 3

Welcome to the 3rd edition of the Voice of LogicBoxes – our bi-annual newsletter on the OrderBox platform. We’ve been mighty busy these past few months in enhancing the functionality and usability of the system. And here’s a select list of important updates that have been implemented in the past 6 months:

NEW PRODUCTS & SERVICES

  1. New Domain Extension: .RU has been successfully launched on the OrderBox platform. Registrars can now provide the following extensions to their customers – .RU, .COM.RU, .NET.RU, .ORG.RU
  2. New Product: Reseller Hosting has been introduced in the system. Registrars can now sell both Windows and Linux Reseller Hosting with industry-leading Control Panels like WHMCS & Plesk
  3. New Product: Multi-Domain Hosting on Windows & Linux is now available. This is a feature that a lot of Registrars had requested and we trust that this offering will help them to create a more wholesome portfolio!

SYSTEM CHANGES

  1. Customer Control Panels have been revamped to make them more intuitive and to increase their effectiveness from a user experience perspective. In addition, the navigation structure has been streamlined and includes a clear ‘Buy’ button for all purchase-related actions
  2. Registrar & Reseller Dashboards too have been enhanced in functionality to put frequently-used functions within closer reach of users. This includes a suite of tasks like renewal management, global search, listing available funds, etc.
  3. The ‘Order Preview’ module has been added to OrderBox. This allows users to get a quick overview of a particular order and facilitates speedy management of orders in general
  4. Work on revamping system-generated emails has begun. This will incorporate the feedback we’ve received from users over the past few months and will ensure that customers receive crisp and to-the-point e-mail communication
  5. We’ve moved .UK over to EPP and have made significant changes to streamline its API functionality
  6. The CSV Reports module has been revamped. The new enhancements provide more accurate and wholesome business data that can be used to draw trends and statistics
  7. The Transfer-in process has been revamped to make it easier for customers to transfer in their domains to the system without using an Authorization Code
  8. The Upgrade/Downgrade logic on the SuperSite has been shifted from a monthly calculation to a daily one. This will ensure that more accurate pro-rata figures are calculated

That’s it for this edition of the Voice of LogicBoxes. If you have any queries about the same feel free to comment and let us know!

Pic courtesy – @Doug88888

Announcements, Voice of LogicBoxes

The Voice of LogicBoxes – Vol. 2

Hello folks!

Here’s the second volume of the Voice of LogicBoxes – our bi-annual newsletter on OrderBox updates and other changes that affect your Registrar business. This volume covers the latter half of 2011.

SYSTEM UPDATES

  • We’ve added 2 new domain extensions to the system – .XXX, .AU
  • The look and feel of the Registrar, Reseller and Customer control panels are in the process of being completely re-designed. As a precursor to this, we’ve already made changes to the CSS to give the header, menu and the widgets a modern and cleaner look
  • As part of our ongoing exercise to revamp OrderBox, we’ve clubbed all branding-related tasks for Registrars under one roof with the introduction of “Branding Settings”. Older, text-heavy pages have been given a cleaner, crisper and lighter look
  • We’ve also initiated a refactoring exercise for our Bulk Tools where we started with the most heavily-used Bulk Renewals and Registrations. Under this, we refactored the backend code as well as enhanced front-end flows of the Bulk Renewal process. Based on feedback received from Partners, we are currently working on further enhancements to the Bulk Renewal process where we will be attempting to make the flows more intuitive for Customers too
  • As part of our initiative to build out our Hosting product portfolio, we’ve launched Multi-Domain Hosting (MDH) on our Linux platform. With this product, you can now host multiple domains under one cPanel account.
  • For managing feedback, we’ve restarted UserVoice. Our Product Managers are actively interacting with the Registrar Community to prioritise on features and upgrades that need to be added to the system

OTHER ACTIVITIES

  • We conducted two webinars in association with Verisign folks:
    1. A detailed walkthrough of the “Verisign Customer Center”
    2. “Verisign New Unit Marketing Promo” that gave Registrars detailed information on upcoming promotions in 2012

  • We also conducted a webinar in conjunction with ICM Registry – the .XXX registry to spread awareness about the new .XXX domain name
  • We also attended hugely popular conferences like HostingCon, Parallels APAC and the ICANN meet at Senegal. We’ll most probably be attending these events again, so if you want to meet us at these events in 2012, let us know

If you have any feedback or would like to hear more about the content of this edition, do let us know!

Pic Courtesy SparkeyDavis